How to Select A Good Telephone System
If you are shopping for a brand-new telephone system, good luck! The majority of systems nowadays are fairly complex, and every salesperson will tell you their system is the best.
However, there is couple of things you can do to make the process a little less unpleasant. Initially, speak with the users and make a list of the used functions. Normally, this is fairly a short list as they will certainly not know about many of the innovative features readily available on the contemporary systems available today, but nevertheless, this is the place to start if you want to take good care of your Customers.
Then study the quotations of the numerous suppliers. I agree that an asset purchase ought to be a monetary decision, not purely a technology decision! I understand this contradicts what your IT staff will tell you, but I truly think this is the best way to go.
Let me go into some detail. Let’s presume that you are looking at three systems, all with comparable functions. Now, look at how easy or hard the system is to use. The conference feature and transfer functions will certainly be used a lot. So, get the salesperson to show ways to do this when you go to see the system. You will find some are a lot easier to make use of than others. These functions will usually be initiated by pressing a Softkey. These are rows of buttons on the bottom line of the display that change labels depending upon the context.
Most can not fit all the labels on the readily available keys at any time, so there is commonly a “More” key so you can access other features. However, If you need to keep pressing “More” all the time, there will be a cost to the business. It might be just a couple of seconds every call, however over a year, this can add up to a substantial quantity of time. Over the lifecycle of the system, this loss of efficiency may balance out a much cheaper initial financial investment.
After you have selected the brand of the system, you then have to identify who to purchase it from.
Most brands are represented by a variety of resellers. I think that you require a long term relationship with your reseller, choose someone you are comfortable with. Ensure you examine some references. Next make sure that you are comparing apples to apples. Do they guarantee next day maintenance and repairs, 2 hours, or 4 hours for emergency situation support. If somebody is way less expensive than the others, It’s best to beware. You can provide excellent service if you stay lucrative and continue in business. Numerous cut-price resellers will not survive in the business long. Finally, if your reseller provides more than a single brand, chances are that they might be a little more unbiased, but most of the larger resellers do tend to specialize.
Finally, you need to factor training into the equation. There is a substantial cost in a training program. However, I can assure you, the expenses of not training are much greater.